Support

Reach us any time at info@ezpztrader.com.

What's included

• Every paid plan — email support, seven days a week, typically answered within a few hours during operating hours.
• Basic tier and up — a scheduled call for anything that's genuinely easier to talk through than type out.

Getting a faster answer

The more specific you are, the faster we can diagnose an execution problem. Tell us the strategy name, roughly when the signal fired, and the ticker involved — since every signal's outcome is on record, those three details are usually enough for us to tell you exactly what happened.

Test it before it's real

New strategy, first time live? Let it run against a paper account for a while first. The usual issues — a payload that's shaped wrong, a ticker format the broker doesn't recognise, a size that's not what you meant to send — surface immediately there and cost nothing to fix. Send us the configuration beforehand if you'd like a second set of eyes on it.